Return and Refund Policy
Thank you for shopping with Garuda Overseas. We strive to provide high-quality products, and your satisfaction is our priority. Below are the detailed terms for returns and refunds:
1. Cancellation Policy
To cancel your order, please call us at +91 9909022777 within 24 hours of placing the order or before dispatch, whichever is earlier. Once the order has been dispatched, cancellations will not be accepted. You can also email us at info@garudaoverseas.com for any cancellation request.
2. Return Eligibility
We accept returns for the following:
- Product is defective, damaged, or not the same as what was ordered (e.g., a cooker received instead of a kadai)
- You simply do not like the product, even if it is not damaged
The item must be returned within 7 days from the delivery date, in its original packaging, and in unused condition. In all cases, the product must be couriered back to us by the customer.
If the product is received damaged, please email us a video of the damage at the time of unboxing before initiating the return.
3. Return Process
- Initiate the Return: To start a return, please call or text us at +91 9909022777.
- Courier the Product Back: Once the return is approved, you will need to courier the product back to us at our address.
- Inspection: Once we receive the product, our team will inspect it.
- Refund: After inspection is complete, we will process your refund.
4. Store Purchases
Returns are only accepted for products purchased through our website. Products bought from physical stores will not be accepted for returns.
5. Refunds
Once the product is received and inspected, the refund will be processed within 5 to 7 working days.
Refunds will be processed via bank transfer only.
6. Wrong Product Orders
If the wrong product is ordered (e.g., 24cm kadai instead of 32cm), you can place a new order for a different product from the same category of equal or higher selling price.
Return the wrongly ordered product with the remark: "Wrong product ordered. New order no - XXX".
Email us with the details of both orders along with your bank account IFSC details. Refunds will be initiated via online fund transfer within 7 working days of receiving the wrongly ordered product.
7. Contact Us
For any questions or requests regarding cancellations, returns, or refunds, please reach out to us:
- Email: info@garudaoverseas.com (you can email us for everything — cancellations, returns, refunds, or any other query)
- Phone: +91 9909022777
